Terms and Conditions

1. DEFINITIONS

1.1 RGS Business Solution Private Limited (“GoTravel Studio”), a company incorporated under the laws of India, with its corporate office at IT SQUARE.6th Floor, 604,Knowledge Park 3, Greater Noida,UttarPradesh provides various travel related services through its Website (www.gotravelstudio.com)

1.2 GOTRAVEL STUDIO shall provide you (“User”) travel-related information, pricing, availability and reservations for airlines, hotels, railway, holiday packages, bus and car rentals across cities and rural areas throughout India (“Service/s or GOTRAVEL STUDIO Services”). These Services may be availed by the User in India at any time during the year as is offered by various third party vendors like airlines, hotels, etc.("Service Providers").

1.3 This Master User Agreement(“Agreement”)is applicable to all GOTRAVEL STUDIO Services. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant terms and conditions of service(“TOS”) for each such Service, which may be updated or modified by GOTRAVEL STUDIO from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail

1.4 GOTRAVEL STUDIO Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be posted on the Website from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail GOTRAVEL STUDIO Services.

1.5 Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers' fare rules, contract of carriage or house rules.

1.6 GOTRAVEL STUDIO at its sole discretion reserves the right not to accept any order placed by the User through the Website without assigning any reason thereof. Any contract to provide any service by GOTRAVEL STUDIO is not complete until full money towards the service is received from the User and accepted by GOTRAVEL STUDIO.

2. Modification of Terms

GOTRAVEL STUDIO reserves the right to change the terms, conditions and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.

3. Privacy Policy

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of GOTRAVEL STUDIO . The User further consents that the terms and contents of such Privacy Policy are acceptable to him.

4. Limited User

4.1 The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that GOTRAVEL STUDIO Services, including the use of the Website, is not for commercial use but is specifically meant for personal use only.

4.2 The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that the GOTRAVEL STUDIO's name is stated as the source. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

5. Disclaimer of Warranties/Limitation of Liability

5.1 GOTRAVEL STUDIO has endeavored to ensure that all the information provided by it is correct, but GOTRAVEL STUDIO neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information. GOTRAVEL STUDIO makes no warranty, express or implied, concerning the Website and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any User or any other person, arising out of or from the use of any such information.

5.2 To the extent GOTRAVEL STUDIO acts only as a booking agent and facilitator of Services on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the User as regards the standards and rendering of services by the service providers. GOTRAVEL STUDIO shall further not have responsibility or liability in relation to the validity of the legal rights related to third party content. All third party intellectual property rights as displayed on the website are owned by respective parties and GOTRAVEL STUDIO does not claim any rights over the same. The mere displaying of information about events, the intellectual property related thereto by third parties or further facilitating reservations in relation to third party events, does not in any way imply, suggest, or constitute GOTRAVEL STUDIO’s sponsorship or approval of related third-parties, or any affiliation between GOTRAVEL STUDIO and third-parties.

5.3 Although GOTRAVEL STUDIO makes reasonable commercial efforts to ensure that the description and content in the TOS and on each page of the Website is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any User due to any information contained herein.

5.4 GOTRAVEL STUDIO does not endorse any advertiser on its website in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

5.5 GOTRAVEL STUDIO does not, by offering travel related services to particular destinations, represent or warrant that travel to such destinations is without risk, and shall not be liable for damages or losses that may result from travel to such destinations.

5.6 In no event shall GOTRAVEL STUDIO be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the User's transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with availing services from GOTRAVEL STUDIO .

Neither shall GOTRAVEL STUDIO be responsible for the delay or inability to use/avail the Website or Services, the provision of or failure to provide services by Service Provider, or for any information, software, products, services and related graphics obtained from GOTRAVEL STUDIO , whether based on contract, tort, negligence, strict liability or otherwise. Further, GOTRAVEL STUDIO shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the services that may occur due to technical reasons or for any reason beyond GOTRAVEL STUDIO's control. The User understands and agrees that any material and/or data downloaded or otherwise obtained from Website/ GOTRAVEL STUDIO is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or any other loss that results from such material and/or data.

These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law.

The maximum liability on part of GOTRAVEL STUDIO arising under any circumstances, in respect of any Services availed, shall be limited up to a maximum of the refund of total amount received from the User/customer for providing the services less any cancellation, refund or others charges, as may be applicable. In no case GOTRAVEL STUDIO shall be liable for any consequential loss, damage or additional expense whatsoever. In no event GOTRAVEL STUDIO shall be liable for any kind of refunds/returns of charges/fee/fares paid to Service Provider for rendering the services to User/customer

6. Links to Third Party Sites

6.1 The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of GOTRAVEL STUDIO or the Website and GOTRAVEL STUDIO is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. GOTRAVEL STUDIO is not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. GOTRAVEL STUDIO is providing these links to the User only as a convenience, and the inclusion of any link does not imply endorsement by GOTRAVEL STUDIO or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.

6.2 GOTRAVEL STUDIO is not responsible for any errors, omissions or representations on any Linked Site. GOTRAVEL STUDIO does not endorse any advertiser on any Linked Site in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

7. Prohibition Against Unlawful Use

As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the TOS including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.

8. Use of Communication Services

8.1 The Website may contain services such as email, chat, bulletin board services, information related to various tourist spots, news groups, forums, communities, personal web pages, calendars, and/or other message (hereinafter collectively referred to as "Communication Services"). The User agrees and undertakes to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, the User agrees and undertakes that when using a Communication Service, the User will not:

  • defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.
  • publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
  • publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
  • upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer.
  • advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
  • conduct or forward surveys, contests, pyramid schemes or chain letters.
  • download any file posted by another User of a Communication Service that the User know, or reasonably should know, cannot be legally distributed in such manner.
  • falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
  • violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service.
  • violate any applicable laws or regulations for the time being in force in or outside India. and
  • violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.

8.2 GOTRAVEL STUDIO will review materials posted through Communication Service and shall remove any materials in its sole discretion. GOTRAVEL STUDIO reserves the right to terminate the User's access to any or all of the Communication Services at any time without notice for any reason whatsoever.

8.3 GOTRAVEL STUDIO reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in GOTRAVEL STUDIO's sole discretion.

8.4 GOTRAVEL STUDIO does not control or endorse the content, messages or information found in any communication service and, therefore, GOTRAVEL STUDIO specifically disclaims any liability or responsibility whatsoever with regard to the communication services and any actions resulting from the User's participation in any communication service.

8.5 Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. User is responsible for keeping himself updated of and adhering to such limitations if they download the materials.

8.6 When you register with GOTRAVEL STUDIO.com, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.

9. Termination/Access Restriction

GOTRAVEL STUDIO reserves the right, in its sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, without notice.

10. Fees Payment

10.1 GOTRAVEL STUDIO reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the GOTRAVEL STUDIO Services. GOTRAVEL STUDIO further reserves the right to alter any and all fees from time to time, without notice.

10.2 The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the GOTRAVEL STUDIO Services.

11. User's Obligations and User Account

11.1 The User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from availing the Services under the laws of India or other applicable law.

11.2 To avail a Service through the Website, the User has and must continue to maintain at his sole cost: (a) all the necessary equipments including a computer and modem etc. to access the Website/avail Services; (b) own access to the World Wide Web. The User shall be responsible for accessing the Services and that access may involve third party fees including, airtime charges or internet service provider’s charges which are to be exclusively borne by the User.

11.3 The User also understands that the Services may include certain communications from GOTRAVEL STUDIO as Service announcements and administrative messages. The User understands and agrees that the Services are provided on an "as is" basis and that GOTRAVEL STUDIO does not assume any responsibility for deletions, mis-delivery or failure to store any User communications or personalized settings.

11.4 Registration of the User on the Website is optional. If the User opts to register himself on the Website, upon completion of the registration process, the User shall receive a user id and password. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party's under id and password for any purpose whatsoever without proper authorization from such party. You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to GOTRAVEL STUDIO. You confirm that you are the authorised holder of the credit card or the original account holder used in the transactions you make using the GOTRAVEL STUDIO services. GOTRAVEL STUDIO will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for using GOTRAVEL STUDIO Services.

11.5 The User also agrees and undertakes to immediately notify GOTRAVEL STUDIO of any unauthorized use of the User's password or user id and to ensure that the user logs off at the end of each session at the website. GOTRAVEL STUDIO shall not be responsible for any, direct or indirect, loss or damage arising out of the user's failure to comply with this requirement.

11.6 The User also agrees to: (a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form ("Registration Data") on the Website; and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provide any information that is untrue, inaccurate, not current or incomplete or GOTRAVEL STUDIO has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, GOTRAVEL STUDIO has the right to suspend or terminate the User's registration and refuse any and all current or future use of the Website and/or any Service.

11.7 Furthermore, the User grants GOTRAVEL STUDIO the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services.

12.Breach

12.1 Without prejudice to the other remedies available to GOTRAVEL STUDIO under this agreement, the TOS or under applicable law, GOTRAVEL STUDIO may limit the User's activity, or end the User's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the website if:

  • the user is in breach of this agreement, the TOS and/or the documents it incorporates by reference.
  • GOTRAVEL STUDIO is unable to verify or authenticate any information provided by the user. or
  • GOTRAVEL STUDIO believes that the user's actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or GOTRAVEL STUDIO.

12.2 GOTRAVEL STUDIO may at any time in its sole discretion reinstate suspended users. Once the user have been indefinitely suspended the user may not register or attempt to register with GOTRAVEL STUDIO or use the website in any manner whatsoever until such time that the user is reinstated by GOTRAVEL STUDIO. Notwithstanding the foregoing, if the user breaches this agreement, the TOS or the documents it incorporates by reference, GOTRAVEL STUDIO reserves the right to recover any amounts due and owing by the User to GOTRAVEL STUDIO and/or the service provider and to take strict legal action as GOTRAVEL STUDIO deems necessary.

13.Proprietary Rights

13.1 GOTRAVEL STUDIO may provide the User with content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks or other intellectual property rights and laws. The User may use this material only as expressly authorized by GOTRAVEL STUDIO and shall not copy, transmit or create derivative works of such material without express authorization from GOTRAVEL STUDIO.

13.2 The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Website that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.

14. Relationship

None of the provisions of this Agreement, terms and conditions, notices or the right to use the Website by the User contained herein or any other section or pages of the Website and/or the Linked Sites, shall be deemed to constitute a partnership between the User and GOTRAVEL STUDIO and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the Website, the User authorizes GOTRAVEL STUDIO and its agents to access third party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed GOTRAVEL STUDIO and its agents as their agent for this purpose.

15. Headings

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this Agreement, the TOS or the right to use the Website by the User contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

16. Interpretation of Number and Genders

The terms and conditions herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to this Agreement as a whole.

17. Indemnification

The User agrees to indemnify, defend and hold harmless GOTRAVEL STUDIO from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by GOTRAVEL STUDIO that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this Agreement and/or the TOS.

18.Severability

If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.

19. Termination of Agreement and Services

19.1 Either the User or GOTRAVEL STUDIO may terminate this Agreement and a Service with or without cause at any time to be effective immediately.

19.2 The User agrees that GOTRAVEL STUDIO may under certain circumstances and without prior notice, immediately terminate the User's user id and access to the Website/Services. Causes for termination may include, but shall not be limited to, breach by the User of this Agreement or the TOS, requests by enforcement or government agencies, requests by the User, non-payment of fees owed by the User in connection with the Services as specified in the applicable TOS.

19.3 This Agreement may be terminated by either the User or GOTRAVEL STUDIO through a written notice to the other. GOTRAVEL STUDIO shall not be liable to the User or any third party for termination of any Service. Should the User object to any terms and conditions of this Agreement, any TOS or become dissatisfied with the Service in any way, the User's only recourse is to immediately: (a) discontinue use of the Website/Service; and (b) notify GOTRAVEL STUDIO of such discontinuance.

19.4 Upon termination of the Service, User's right to use the Website/Services and software shall immediately cease. The User shall have no right and GOTRAVEL STUDIO shall have no obligation thereafter to execute any of the User's uncompleted tasks or forward any unread or unsent messages to the User or any third party. Once the User's registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Website may not be retrieved later.

20. Notices

All notices and communications (including those related to changes in the TOS, Service, termination of Service etc.,) shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/facsimile (with acknowledgment of complete transmission) to the following address:

  • If to GOTRAVEL STUDIO, at info@gotravelstudio.com.com and/or at the address posted on the Website.
  • If to a non registered User, at the communication and/or email address specified in the application form availing of a GOTRAVEL STUDIO Service.
  • If to a registered User, at the communication and/or email address specified in the registration form. Notice shall be deemed to have been served 48 hours after it has been sent, dispatched, displayed, as the case may be, unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid.

21. Governing Law

This agreement and each TOS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of MUMBAI, MAHARASHTRA.

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE AVAILING ANY SERVICES ON THE MARKETPLACE. ANY SERVICE AVAILED BY THE USER THROUGH THIS MARKETPLACE SHALL SIGNIFY USERS’ ACCEPTANCE OF THE TERMS & CONDITIONS AND SHALL BE LEGALLY BOUND BY THE SAME.IN ADDITION TO THE FOREGOING, USER SHALL ALSO BE BOUND BY ADDITIONAL TERMS OF OFFER FOR SERVICE ISSUED BY THE VENDOR AT THE MARKETPLACE. IF THERE IS ANY CONFLICT BETWEEN THE TERMS & CONDITIONS OF THE MARKETPLACE AND THE ADDITIONAL VENDOR TERMS, THE ADDITIONAL TERMS SHALL TAKE PRECEDENCE IN RELATION TO THAT SERVICE.

IF THE USER DOES NOT AGREE WITH THE TERMS OF OFFER FOR SERVICE, HE /SHE MAY NOT ACCESS THE MARKETPLACE.

1.BUSINESS

1.1. This Marketplace is a platform/marketplace that facilitates online booking and purchase of travel packages and other travel related services ("Service/s") offered by various third-party service providers ("Vendor/s").

1.2. Vendors are the service providers for the Services on the Marketplace and are solely responsible to User for the Services sold or for redemption of any travel Voucher purchased by User through the Marketplace. GOTRAVEL STUDIO's deliverable is limited to facilitating the communication between User and the Vendor through this Site, for Services.

1.3. GOTRAVEL STUDIO only routes payments from Customers. GOTRAVEL STUDIO does not guarantee payments to Vendors for amounts that have not been successfully received by GOTRAVEL STUDIO from Customers.

1.4. User acknowledges that GOTRAVEL STUDIO has the right to change or discontinue any functionality of the Marketplace at any time, without notice. User further acknowledges that GOTRAVEL STUDIO may add or modify the procedures, modes, processes, terms and conditions at any time and User shall adapt to changes that GOTRAVEL STUDIO may make to the Marketplace. User agrees that GOTRAVEL STUDIO shall not be liable to User or to any third party for any modification, suspension or discontinuance of any aspect of the Marketplace.

2. CHARGES & PRICING INFORMATION

2.1. GOTRAVEL STUDIO does not charge any fee for browsing and booking of Services on the Marketplace. User can create free membership accounts on the Marketplace. In particular, GOTRAVEL STUDIO may at its sole discretion introduce new services and modify some or all of the existing Services offered on the Marketplace.

2.2. User shall be solely responsible for compliance of all applicable laws including those in India for making payments to GOTRAVEL STUDIO Online Private Limited.

2.3. GOTRAVEL STUDIO strives to provide Users through its Vendors best possible prices for the Services enumerated on the Marketplace. However, GOTRAVEL STUDIO does not guarantee that the price will be the lowest in the city, region or geography.

2.4. While GOTRAVEL STUDIO endeavors to provide quality Services and accurate pricing information, typographical and other errors may occur. In the event that a Service is listed at an incorrect price or with incorrect information due to an error in pricing or Service information, GOTRAVEL STUDIO may, at its discretion, either contact User for instructions or cancel User’s booking and notify User of such cancellation.

2.5. GOTRAVEL STUDIO will have the right to rectify the price of the Service and contact User for further instructions via e-mail address provided by User at the time of registration, or cancel the booking and notify User of such cancellation. If GOTRAVEL STUDIO cancels the order after the payment has been processed, the said amount will be remitted to User’s account from which the payment was made.

2.6. GOTRAVEL STUDIO is a facilitator for payment from User to the Vendor and GOTRAVEL STUDIO's obligation to pay the Vendor is conditional upon successful receipt of the associated payments from User. GOTRAVEL STUDIOdoes not guarantee payments to Vendors for amounts that have not been successfully received by GOTRAVEL STUDIO from the User.

3. PAYMENT OPTIONS

3.1. Online Card Payments 3.1.1. Visa, Master and American Express Card payments are processed through an online payment gateway system PayTM. 3.1.2. GOTRAVEL STUDIO makes best efforts to fulfil information security requirements and as a Verisign Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect Users credit card information. User can make bookings for desired services using SSL encryption (the Internet standard for secure transactions).

3.2. Internet Banking

3.2.1. If User have an account with any of the below mentioned banks, then User can pay for the desired Services through the respective bank's net banking options and the amount will be automatically debited from Users account. GOTRAVEL STUDIO.com may process payments through third party payment-gateway system

3.3. Gateway Charges

3.3.1. Please note that GOTRAVEL STUDIO cannot control any fees that may be charged to User by his/her bank related to such a transaction and GOTRAVEL STUDIO disclaims all liability in this regard.

4. TRANSACTION CONFIRMATION

4.1. User should not take any action based on information on the Marketplace until User has received a confirmation of User’s transaction. In case of confirmations to be received by email, if User does not receive any confirmation of User’s purchase/transaction within the stipulated time period, User may first look into "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact GOTRAVEL STUDIO’s call centre

4.2. The total price payable will be displayed to the User before making payment to the Vendor. Users are hereby informed that in case of a booking request being rejected by a Vendor (i.e. not confirmed by the applicable Vendor), any amounts collected by GOTRAVEL STUDIO for such booking will be refunded to the User’s Account used for making the payments.

4.3. As a general rule, GOTRAVEL STUDIO will remit the to the Vendor the applicable amount due once GOTRAVEL STUDIO receives confirmation of a booking from the applicable Vendor. Total price may instead be collected as part payments, as per Vendor policy.

5. AMENDMENT AND CANCELLATION POLICY

5.1. All amendments and cancellation of booking shall be as per the notifications/ policy provided by the Vendor and shall be routed through GOTRAVEL STUDIO .

5.2. If a Vendor cancels a confirmed booking made via the GOTRAVEL STUDIO’s Site:

5.2.1. GOTRAVEL STUDIO will refund the total price paid by the User for such booking to the applicable User within a commercially reasonable time of the cancellation along with the service fees of Rs 100/- in case of domestic airline bookings and Rs 200/- in the case of international bookings .These charges are per pax one way of bookings .Refunds are based upon the cancellation policy of various airlines / hotels / cruises and Gotravel studio will abide with such rules and refund the amount as applicable .

5.2.2. If applicable, the User will receive an email or other communication from GOTRAVEL STUDIO containing available alternative listings of the earlier previously desired Services as offered by and available with the Vendor.

5.2.3. In case of any issue for refunds pls send mail at refunds@gotravelstudio.com .Team will revert within 48-72 hours .

5.2.4. Every booking made on Gotravelstudio is subject to cancellation charges levied by the airline, which may vary from flight to flight and / or airline to airline and booking class. Some booked fares may be non-refundable as per the specific airline's policy. Online cancellations : Cancellations can be made online or by Email to refunds@gotravelstudio Offline cancellations: We also accept cancellation requests through phone. However Gotravelstudio cancellation charges for such offline cancellations may be higher. Gotravelstudio online cancellation charges: In addition to the airline cancellation charges, Gotravelstudio will charge Rs 200 per passenger per segment for each cancellation. Gotravelstudio offline cancellation charges: In addition to the airline cancellation charges, Gotravelstudio will charge Rs 300 per passenger per segment for each cancellation done with assistance from customer care. Only cancellation requests made online or email (For emails travel date must be more than 48 Hrs) through our customer support shall be entertained. Gotravelstudio shall not be liable to entertain any cancellation requests made through any other medium. For e-tickets, if your cancellation request is made less than 4 hours before departure, you'll need to contact the airline directly to get your reservation cancelled. We will not be able to provide any assistance for these cancellations. For e-tickets, if your cancellation request is made less than 24 hours before departure, you'll need to contact our customer care executive through telephone. The request through any other medium will not be entertained.Our Customer care no is +919205633770 If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. Gotravelstudio will not be able to process the refund for the same and will not take any responsibility for the same..

6. REFUND POLICY

6.1It is mandatory to contact Gotravelstudio for all refunds, as the airline will not be able to refund your tickets booked at Gotravelstudio All cancellations made directly with the Airline need to be intimated to Gotravelstudio by Email in order to initiate the refunds process.

In case, where the user has cancelled his/her booking directly with the airlines, he/she will need to inform Gotravelstudio with valid documentation to initiate the refund process. It is advisable to contact us within 48 hours of the cancellation request.

Processing times for cancellation and refund requests vary.

Convenience charge for one-way flight and round-trip flights as applicable, paid at the time of booking is a non-refundable fee and same shall be applicable on all cancellations including any partial cancellation requests.

The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, we will make an appropriate charge reversal. If the User used a debit card, we will credit the money back to the debit card.

The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines). Gotravelstudio will be able to initiate customer's refund only after receipt and/or confirmation of refund from the airline.

6.2 International Refund Policy

6.2.1Every booking made on Gotravelstudio is subject to cancellation charges charged by the airline, which may vary by flight and booking class.

Some booked fares may be non-refundable per the specific airline's policy. There will be no refund in such cases.

On top of the airline's cancellation charges, Gotravelstudio charges a service fee of Rs 1000 per passenger per journey for all cancellations depending upon the Fare.

Online cancellations : Cancellations can be made online by Customer Support page.

Offline cancellations : We also accept cancellation requests through phone. However Gotravelstudio cancellation charges for such offline cancellations may be higher. All cancellations should be done at least 48 hrs (2 days) prior to departure date. Certain airlines do not allow any changes or cancellation within 48 hrs and treat the booking as a"No Show". For e-tickets, if your cancellation request is made less than 48 hours prior to departure, you'll need to contact our customer support team.

If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. Gotravelstudio will not be able to process the refund for the same and will not take any responsibility for the same.

6.2.2 It is mandatory to contact Gotravelstudio for all refunds, as the airline will not be able to refund your tickets booked at Gotravelstudio. Processing times for cancellation and refund requests vary and shall be done within 7 to 15 days.

Refund for partially utilized tickets (for e.g. only one sector flown & other sector cancelled) may take minimum of 25 to 30 working

6.3 Hotel Booking terms and conditions

6.3.1 If you wish to cancel your booking, you must notify us in writing. Such notification shall be deemed to have been given to us only on the date of the receipt of your letter, since we can act only on receipt. Please state the reason for your cancellation as it may be covered by your insurance policy but any claims must however be made direct to your insurance company. The following cancellation charges for the holiday packages shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellations. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages.

Cancellation charges per person

  • 30 days or more before departure         50% of total cost
  • 15-30 days before departure         75% of total cost
  • 15-0 days before departure         100% of total cost

6.3.2 Refunds:

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, Gotravelstudio shall not be responsible / liable to give offer any refund to you. However, at its sole discretion, Gotravelstudio gives the refund based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, transport operators, etc. the decision of Gotravelstudio on the quantum of refund shall be final.

It would take at least thirty (30) days to process the refund (if due). It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc. due to any reason whatsoever.

6.4 Hotel Cancellation Policy

Every hotel has a different cancellation policy and the user shall be charged accordingly. Please call our number for cancellation.

INR 500 will be charged as Gotravelstudio service fees apart from the cancellation charges. Only those cancellation requests which are made either online or through Email to our customer support team shall be entertained. Gotravelstudio shall not be liable to entertain any cancellation requests made directly to the hotel without intimating us.

If you don't show up at the hotel, you'll still be charged the entire amount

6.4.1 Gotravelstudio doesn't support changes and modifications to online bookings once they're made.

Pls don't call the hotel directly for reservation changes or cancellations. The hotel's agents can't make changes to or process refunds for these specially-negotiated or Pre Purchased rates. We take at least 7 to 10 working days to process refunds for bookings cancelled online.

7. PROMOTION CODES

7.1. GOTRAVEL STUDIO may generate promotion codes from time to time which may be availed on the site as a discount coupon, if applicable.

7.2. GOTRAVEL STUDIO reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice.

7.3. In case of dispute with any party, GOTRAVEL STUDIO's decision will be binding and final.

7.4. When User registers with GOTRAVEL STUDIO, GOTRAVEL STUDIO or any of its partners/affiliate/group companies may contact User from time to time to provide the offers/information of such Services that GOTRAVEL STUDIO or such other group companies believe may benefit User.

8. USERS RESPONSIBILITIES & LIABILITY

8.1. General Understanding

8.1.1. User shall be responsible for their own actions in utilizing the Services purchased by User, and GOTRAVEL STUDIO shall not be liable for any such action. GOTRAVEL STUDIO is only providing a platform for communication and it is agreed that the contract for Service shall be a strictly bipartite contract between the Vendor and User.

8.1.2. User represents that User is of legal age to form a binding contract with GOTRAVEL STUDIO and is not a person barred from receiving Services under the laws as applicable in India.

8.1.3. User confirms that GOTRAVEL STUDIO shall not be responsible for any deficiency in payment of consideration payable towards the services purchased from the Marketplace.

8.1.4. Any references to a Vendor being "verified" (or similar language) only indicate that the Vendor has completed a reasonable verification process. Any such description is not an endorsement, certification or guarantee by GOTRAVEL STUDIO about any Vendor, including of the Vendor's identity and credibility. GOTRAVEL STUDIO therefore recommends that you always exercise due diligence and care when deciding whether to avail services from a Vendor, or while having any other interaction with them.

8.1.5. Upon receiving User’s complaint, GOTRAVEL STUDIO shall inform the relevant Vendor of such complaint and request for an explanation. Users are required to refrain from raising frivolous and baseless complaints. User expressly acknowledges that the Vendor providing the deficient Service will be solely responsible to User for any claims that User may have in relation to such defective service and GOTRAVEL STUDIO shall not in any manner be held liable for the same.

8.1.6. Unless due to User’s negligence, in the event the Vendor fails to complete a delivery of any Service, User acknowledges that the Vendor will be liable to make any applicable refunds or payments. User agrees that GOTRAVEL STUDIO will not be held liable for failure of the Vendor to make available any Service therein.

8.1.7. The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of GOTRAVEL STUDIO. The User further consents that the terms and contents of such Privacy Policy are acceptable to him. In general:

8.1.7.1. GOTRAVEL STUDIO reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in GOTRAVEL STUDIO's sole discretion.

8.1.7.2. When User registers with GOTRAVEL STUDIO, GOTRAVEL STUDIO or any of its Vendor/partners/affiliate/group companies may contact User from time to time to provide the offers/information of such services.

8.2. Proprietary Rights

8.2.1. GOTRAVEL STUDIO may provide the User with content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks or other intellectual property rights and laws. The User may use this material only as expressly authorized by GOTRAVEL STUDIO and shall not copy, transmit or create derivative works of such material without express authorization from GOTRAVEL STUDIO.

8.2.2. The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Website/Marketplace that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.

8.3. Limited User

8.3.1. The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that Services, including the use of the Website, is not for commercial use but is specifically meant for personal use only.

8.3.2. The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that the GOTRAVEL STUDIO's name is stated as the source. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

8.4. Prohibition Against Unlawful Use

8.4.1. As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.

8.4.2. GOTRAVEL STUDIO reserves the right, in its sole discretion, to terminate the access to the website/Marketplace and the related functionalities, or any portion thereof at any time, without notice.

8.5. Suspension/Termination

8.5.1. Without prejudice to the other remedies available to GOTRAVEL STUDIO under this agreement, or under applicable law, GOTRAVEL STUDIO may limit the User's activity, or end the User's listing, warn other Users of the User's actions, immediately temporarily/indefinitely suspend or terminate the User's registration, and/or refuse to provide the User with access to the Website if: 

the User is in breach of this Agreement and/or the documents it incorporates by reference; GOTRAVEL STUDIO/Vendor is unable to verify or authenticate any information provided by the User; or GOTRAVEL STUDIO believes that the User's actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the User, other Users of the website and/or GOTRAVEL STUDIO.

8.5.2. GOTRAVEL STUDIO may at any time in its sole discretion reinstate suspended Users. Once the User have been suspended the User may not register or attempt to register with GOTRAVEL STUDIO or Use the website in any manner whatsoever until such time that the User is reinstated by GOTRAVEL STUDIO.

8.5.3. Notwithstanding the foregoing, if the User breaches this Agreement or the documents it incorporates by reference, GOTRAVEL STUDIO reserves the right to recover any amounts due and owing by the User to GOTRAVEL STUDIO and/or the service provider and to take strict legal action as GOTRAVEL STUDIO deems necessary.

9. INDEMNIFICATION AND LIMITATION OF LIABILITY

9.1. User agrees to indemnify, defend and hold harmless GOTRAVEL STUDIO from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by GOTRAVEL STUDIO that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or Agreement made or obligation to be performed by User pursuant to these Terms and Conditions, or any Additional Terms applicable to availing Services on the Marketplace.

9.2. In no event shall GOTRAVEL STUDIO, its officers, directors, employees, partners or vendors be liable to User, the Vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not GOTRAVEL STUDIO has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with User’s purchase of the services herein.

9.3. GOTRAVEL STUDIO shall not assume any liability for the non-availability of the Services where required or any action or inaction that might be taken by the Vendor.

9.4 Gotravelstudio reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. Gotravelstudio further reserves the right to alter any and all fees from time to time, without notice.

The Customer shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services. In case, there is a short charging by Gotravelstudio for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. Gotravelstudio is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.

The Customer shall request Gotravelstudio for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and , as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or no show air or hotel booking shall be deemed to have been forfeited.

9.5 FORCE MAJURE SITUATIONS

9.5.1 The Customer agrees that there can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honour the confirmed bookings due to various reasons like climatic conditions, labour unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations, etc. If Gotravelstudio is informed in advance of such situations where dishonour of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The Customer agrees that Gotravelstudio being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.

9.5.2 The Customer agrees that in situations due to any technical or other failure in Gotravelstudio, services committed earlier may not be provided or may involve substantial modification. In such cases, Gotravelstudio shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of Gotravelstudio against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the Customer.

9.5.3 Gotravelstudio shall not be liable for delays or inabilities in performance or non-performance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the Customer affected will be promptly given notice as the situation permits.

9.5.4 Without prejudice to whatever is stated above, the maximum liability on part of Gotravelstudio arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by Gotravelstudio for its services.

9.5.5 In no event shall Gotravelstudio and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Gotravelstudio website(s) or any other channel . Neither shall Gotravelstudio be responsible for the delay or inability to use the Gotravelstudio websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Gotravelstudio website(s), or otherwise arising out of the use of the Gotravelstudio website(s), whether based on contract, tort, negligence, strict liability or otherwise.

VISA OBLIGATIONS OF THE CUSTOMER

9.6 The travel bookings done by Gotravelstudio are subject to the applicable requirements of Visa which are to be obtained by the individual traveller. Gotravelstudio is not responsible for any issues, including inability to travel, arising out of such Visa requirements and is also not liable to refund for the untraveled

10. DISCLAIMER

10.1. GoTravel Studio does not control, endorse or accept responsibility for any services offered by third parties/vendors accessible through the marketplace or any linked sites. GoTravel Studio makes no representations or warranties whatsoever about, and shall not be liable for, the vendor or any such third parties, their services, including representations relating to non-infringement of third party intellectual property rights. Any transactions that user may have with such third parties are at users own risk. The services shall be subject to vendor's terms and conditions for warranty, service and maintenance, and GoTravel Studio does not accept any responsibility for the same. GoTravel Studio also does not accept any responsibility for the services availed by user.

10.2. GoTravel Studio specifically disclaims any liability with regard to any defeciency of service availed by user from the vendor and GoTravel Studio shall not assume any liability if the service availed by user from the vendor is not exactly as per specifications detailed in the booking confirmation.

11.GOVERNING LAW

11.1. These Terms & Conditions and the relationship between User and GOTRAVEL STUDIO shall be governed in accordance with the laws of India without reference to conflict of laws principles.

11.2. User agree that all claims, differences and disputes arising under or in connection with or in relation to the Terms & Conditions or any transactions entered into on or through the Marketplace or the relationship between User and GOTRAVEL STUDIO shall be subject to the exclusive jurisdiction of the courts at Greater Noida (UttarPradesh) and User hereby accede to and accept the jurisdiction of such courts.

ALL LINKED TERMS AND CONDITIONS HEREUNDER ARE ASSUMED TO BE READ, UNDERSTOOD AND AGREED BY USER.

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